04.09.2018: Customer Account Specialist

Customer Account Specialist

Lagos, Nigeria · Daystar Power Solutions

DESCRIPTION

The Customer Account Specialist shall be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.

Key Responsibilities

  • System/Site Monitoring:
    • Maintains schedule for preventive maintenance based on commissioning dates and company standards
    • Maintains schedule for routine site visits
    • Collects site data – run hours, fuel consumption, grid supply, etc
    • Client grid bill management – receipt and payment
    • Monitors payment from clients
    • Ensures constant site communication
    • Monitors site event ticket workflow, from issuing to closure.
  • System Reporting:
  • Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.
  • Prepares monthly report for each site by the end of the month
  • Customer Interaction:
  • Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance
  • Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.
  • interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.
  • Collate results of NPS survey conducted by Service team

REQUIREMENTS

  • Relevant Higher Education Diploma preferred
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis
  • Excellent written and verbal communication skills; work well in a team environment
  • Highly organized multi tasker who works well in a fast-paced environment
  • Prior experience handling customer interaction is a plus
  • Must be proud of your work, take ownership, and be passionate about quality of work
  • Willingness to learn and grow with the company

BENEFITS

  • Opportunity to work in a forward-looking, innovative company, with international group of colleagues;
  • Unlimited career opportunities – depending on achievements and personal development;
  • A competitive salary and benefits package with long term prospect in a fast growing company

Apply Here

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