12C Cash Collector Job @ General Electric-GE

About Us:Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with every GE business to make our company simpler, better and more customer-focused. Our culture promotes innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and working alongside their team. We’re looking for entrepreneurial problem-solvers who are passionate about exploring new, efficient ways of working, while gaining exposure across multiple industries. We are recruiting for the position below:

Job Title: 12C Cash Collector
Location: Lagos, Nigeria
Job Function: Finance
Business Segment: Global Operations Account Receivables Center of Excellence cond-term-party-chieftain/

Role Summary:Responsible for driving the cash collection process.Essential Responsibilities:Collections

  • Build relationships with customers and supported businesses aimed at enabling timely payment, issue resolution and building compliant process
  • Customer contact for early collection, escalation and resolution to ensure collection per payment terms
  • Resolve customer inquiries promptly & accurately, by understanding customer market & needs
  • Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
  • Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
  • Manage assigned portfolio and set collections targets including review of client data, patterns and key trends
  • Proactive follow up on timely and accurate cash application through provision of support
  • Delivery of manual customer invoices and dispatch of statements
  • Identify and log customer complaints, disputes in the system
  • Be responsible for customer financial order approval/releases (if needed), by balancing the needs of the customer with the financial realities of their liquidity
  • Have a controllership overview of the dunning cycle/letters
  • Deposit/Banking of customer cheques where the need arises
  • Support Cash Application team gathering payment details from customer and reconcile account if needed
  • Accomplish all responsibilities in line with GE’s compliance and integrity requirements

Reporting, Metrics + Op. Mech.

  • Ensure completeness of documentation and weekly visibility of collectible and non-collectible AR
  • Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
  • Escalate all accounts with payment risk and follow up for appropriate actions
  • Publish weekly AR status and quarterly trends by customers as well as cash forecasts
  • Drive consistent metric definitions & process for measurement across all platforms

Leadership + Controllership

  • Ensure compliance/adherence to Global Enterprise Standards & Controllership guidelines
  • Coordinate O2C and WCS teams, GE businesses, Controllership & Compliance teams


  • Degree in Finance or Business management or equivalent knowledge or experience or sound collections (3+ years) experience
  • 3+ years O2C or finance experience & exposure to virtual/remote team
  • Experience of work with multiple teams both GE & 3rd party across region
  • Ability to influence & work collaboratively with matrixed teams
  • Strong communicator, building relationships with internal partners & external customers
  • In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
  • In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria
  • In other countries than Nigeria: must have valid authorization to work full-time without any restriction in the role’s location

Desired Characteristics:

  • Sound computer skills: Excel is required
  • Knowledge of business revenue recognition and Controllership policies
  • Willingness to drive issue resolution & manage escalations
  • Ability to deal effectively with rapid & changing priorities
  • Good communications skills to manage stakeholder expectations
  • Ability to adapt quickly to changes

Click Here to Apply

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